Terms and Conditions
Terms & Conditions
Welcome – Thank you for choosing Marina Holiday Apartments. I hope you enjoy your stay. Please read the detailed terms and conditions below ;
Responsibility – Whilst all members of the party are responsible for adhering to all terms and conditions herein, overall responsibility rests with the lead customer. It is their responsibility to gain proportionate contributions from their party members, if applicable. The Proprietor will usually liaise with the lead customer on financial and other booking / cancellation matters in relation to the whole booking. The lead customer must be 18 or over.
Occupancy – The maximum occupancy for Anchors Rest and Midship is 5 persons respectively, and 6 persons for Crows Nest. With all apartments this is irrespective of age, & under no circumstances should the maximum occupancy be exceeded without the express written (email or letter) permission of the Proprietor or the local agent. If permission is given, a supplement may apply. If more than the maximum persons are discovered using the apartment without permission, then the whole party may be asked to leave without any refund for the remainder of the stay not used.
Payments – The basic price of the accommodation includes use of the relevant Apartment, all utilities (electric, gas & water) & up to 2 parking permits per week or part week booked plus complimentary Wi-Fi. It also includes bed linen but not towels. Towels can be hired at a price of £5/ person. For all bookings, a 25% deposit of the total basic booking fee (excluding any optional extras) is required before a confirmed booking is made. The deposit should be paid either by debit/credit card or bank transfer and must be paid upon booking. A booking confirmation will be emailed or posted once the deposit has been received. The Proprietor reserves the right to cancel the reservation if the deposit is not received within the deadline and/or is unacceptably delayed without agreement. The 75% balance is due no later than 1 calendar month before the start of the holiday (e.g. holidays starting on 12th August, the balance is due on 12th July and so on) plus any optional extras. For holidays that are to take place within 1 calendar month of making the booking, the full amount is due at the time of making the booking.
Cancellation and holiday insurance – Once the holiday has been booked & confirmed, our agreement is a legal contract, and your deposit is non-refundable. If, for whatever reason, you cannot take your stay, provided it is cancelled in writing, by email or letter and this is received more than 1 calendar month before the stay you will not be liable for the balance of the stay (e.g. holidays starting on 12th July, the cancellation must be notified in writing on or before 12th June and so on). If you have already made payment in full and cancel the stay before 1 calendar month of your booking, then you will be reimbursed for the balance element only minus the deposit (e.g. less 25% of the total amount). The Proprietor reserves the right to cancel the booking if either the deposit or the balance is not paid by the due dates unless you have had written agreement for an extension. For cancellations made within 1 calendar month of the stay you are liable for the full amount of the booking, even if the balance is overdue. If we succeed in re-letting the accommodation the balance or a proportion of the balance (if only a short break is re-let) will be refunded dependent on the number of days re-let. Please also note that in the event that you can no longer take up the stay, this booking is not transferrable by the customer to alternative customers at any point after the booking has been made (without the written (letter or email) agreement of the Proprietor). If agreed and at the Proprietor’s discretion, an administration fee for time taken to organise replacement booking forms etc will apply, dependent on the stage in the booking process that the booking has reached. Therefore, it is strongly recommended that you take out appropriate holiday cancellation insurance, which is inexpensive and can be obtained from any good broker.
Linen pack / alternative bedding arrangements – Duvets, pillows and linen are provided as standard. Please note that if linen packs are not required then the customer must bring appropriate bedding in the form of bottom sheets, duvet covers and pillowcases appropriate to the beds in the apartment and make the beds up. Failure to do so may result in the customers being asked to leave with no refund and invoiced for laundry charges for costs incurred to clean the mattress protectors, duvets & pillows etc in the relevant apartment. Beds are usually made up but occasionally linen packs are left for customers in the apartment due to time restrictions on changeover days, and therefore there is a slight possibility that beds may not be made up. Towels are not provided, customers can either hire them at £5/ person or bring their own
Non-availability of accommodation due to circumstances beyond the Proprietor’s control – Your holiday will only be cancelled by the Proprietor if the accommodation you have booked becomes unavailable for reasons beyond the Proprietor’s control. Examples of this might be (but not a definitive list) a) unexpected maintenance work required to the property that presented itself before or during the stay b) damage undertaken to an apartment that makes the apartment uninhabitable, caused prior to the stay by a previous customer. In addition, whilst the property is not currently for sale at the time of booking, should a decision be made at any point in the future to sell the property, non-availability also includes the Proprietor selling the property to a subsequent owner who chooses not to continue letting the apartments as a holiday let business. Whatever the reason for non-availability, every attempt would be made to find & offer alternative suitable accommodation. However, if this was not possible due to lack of availability, or the accommodation offered was unacceptable, then all monies paid for the booking would be refunded. The current proprietor’s liability would not extend beyond this refund. As with cancellations made by a customer (see above), it is strongly recommended that you take out appropriate holiday cancellation insurance, which is inexpensive and can be obtained from any good broker should a situation of this type arise.
Arrival – Your apartment will normally be available for access from 3pm and no later than 7pm on the day of arrival, unless otherwise arranged. However, it is usually possible to arrange the parking permit(s) & pick up a set of keys from 10:30am on the day of arrival if you provide a mobile number that you can be contacted on to inform you when the apartment is ready. Please do not arrive earlier than arranged as your apartment may still be being prepared &/or we may not be available to welcome you at the property. Final arrangements for access & collection of keys etc. will be made on receipt of your outstanding balance and usually during the 2 weeks leading up to the stay. Only with prior agreement can check in be agreed later than 7pm and will be subject to availability. Should agreement be given, and should the customer arrive later than the agreed time negotiated then access that night cannot be guaranteed and alternative accommodation may need to be sought by the customer until the next day should I be no longer available. Any alternative accommodation required as a result will be at the customers own expense and no refund will be given in respect of the non-use of the apartment for the 1st night.
Departure: Please be ready to leave the apartment by 10am on the day of departure, unless otherwise agreed so we can get the apartment ready for the next customers within a limited time span. Late check out may be possible & this will be communicated to you if so. All parking permits will expire at 10am on the day of departure.
Damages & Breakages: Whilst mishaps do happen, please take care. You are responsible, & liable, for any breakages or damages, which are caused by any member of your party to the property or its contents, but minor breakages are not normally charged for. However, no matter how minor, please report these for remedial action / replacement for the benefit and respect of the next customers in the apartment. For unacceptable levels of breakage / damage, we reserve the right to invoice for replacement or making good (as applicable.).
Cleanliness of apartment: All apartments are cleaned immediately before your stay. Please leave the apartment as clean as possible and in the same state in which you found it. Unacceptable levels of dirtiness / untidiness which require additional cleaning resource may be charged for. Please note that this accommodation is non-serviced. This means that no cleaning or bin emptying etc is undertaken during your stay and it is the customer’s responsibility to empty rubbish into the dustbins outside and undertake any mid stay cleaning as required. However, mid stay cleans can be arranged if required (particularly for longer stays) and will be charged as an optional extra & subject to the availability of my local agent.
Nuisance – Although we do not anticipate the need for this, we also reserve the right to request that any person or persons deemed to have broken the terms and conditions herein or seriously damaged the property, or caused undue nuisance, danger or abuse to any other customer, the proprietor or their agents or members of the surrounding neighbourhood to the property, leave immediately without refund or compensation. Customers should be aware that they need to be quiet and respect people in other apartments when in the communal areas of the property and in the front yard, particularly as bedrooms of some apartments are adjacent to these areas.
Property Liability – No liability is accepted for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by the Proprietor, her agents or contractors whilst acting in the course of any work at the property. Also, no responsibility is accepted for items left following check out, but we will attempt to return them at the customers own cost if the owner is known. Due to lack of storage, left items will only be kept a few days & then disposed of.
Keys – 2 sets of keys are issued, on loan for your convenience & security. Keys must not be loaned to other persons, other than those occupying the apartment. Lost keys will be charged of £20 per key lost. The front door must be pulled fully closed at all times when leaving & returning to the property. If the Proprietor or agent is unavailable when checking out, both sets of keys should be left in the apartment and the apartment door left on the latch. Please remember to close the front door fully on exiting. Please remember to always take keys with you when leaving the apartment. Should you forget & lock yourself out immediate access cannot be guaranteed back into the property. The property is only occupied by other customers who will only have a key to their apartment and so will only be able to assist, if around, in letting you in to communal areas. In this event, please try & contact the local agents straight away who will endeavour to let you in as soon as s/he can, but this will be subject to their availability and a £10 fee per callout. If you know this has happened, please do not leave it until returning from a night out. Should you lock yourself out & the local agent is unavailable or unattainable then should you need to find alternative accommodation overnight as a result then you are accepting financial responsibility for this & no refund will be due for that night from the Proprietor. Please also note that the Proprietor does not live in Bridlington or surrounding area & cannot assist in this event
Access to apartments by bona fide persons – The Proprietor and/or her local agents have keys to all areas of the property including all apartments. Occasionally, due to unforeseen circumstances, it may be necessary for one or other, or the owner’s regular contractors (plumbers, builder, electrician etc) to gain access to the apartment whilst customers are in residence. Should this be necessary then every attempt will be made to alert you to this need & minimize any inconvenience or disruption to your stay. Please note that this may require access to the apartment when customers are not in the apartment.
Non-smoking policy – For the safety of all persons within the property, Marina Holiday Apartments is strictly a non-smoking/ non-vaping establishment. Anchors Rest has a private rear courtyard garden where smoking is permitted. The property has a fully integrated smoke detector and fire alarm system and person(s) found smoking/vaping in the premises or who set the fire alarm off due to smoking/ vaping may be asked to pay an emergency call out fee & may be asked to leave, without refund or compensation for the outstanding period of the stay. This is to ensure the safety of all customers within the property.
Children – Over and above the over-riding Health & Safety Duties and Responsibilities of the owner regarding the property, day to day responsibility for the supervisory health & safety of children whilst in the property rests with the parent(s) / guardian/lead customer, family member or responsible adult bringing the child with them. Due to the self-catering accommodation provided, cleaning materials are left in kitchens and bathrooms in the property (and can be left in cupboards etc. by previous customers staying in the apartment). Appropriate action should be taken by the responsible adult to put these out of harms reach of any vulnerable children should they feel that this may be a hazard. Appropriate supervision should also be given to children whilst in the property e.g. when using staircases, near ovens and hobs and hot water etc. *Travel cot, Highchair, stair gates & other childcare equipment are loaned subject to availability and to responsible adult supervision & are to be used appropriately & with appropriate supervision & responsibility
Sofa bed – The sleeping area of the 2-seater sofa beds in Anchors Rest and Midship is not as wide as a double bed. The mattress width is 114cms (45 inches). Whilst we recommend its suitability for 1 adult or 2 children, 2 adults may use it at their own choice & discretion, accepting that it may not be as comfortable as a normal sized double bed. A mattress topper is provided for extra comfort.
Dogs – Up to 2 small/medium sized dogs are permitted in Anchors Rest (with the exception of school summer holidays and when key Spa Centre weekend events are on (e.g. Feb Dance weekend, European Black Ball Pool Tournament, Northern Soul weekend, Scooter Rally weekend, Majorettes weekend etc). Any exceptional wear and tear caused by a dog such as chewing of furniture will be additionally invoiced for. Please bring covers for the sofas, chairs, and beds if you allow your dog up on them. Where possible, dogs should be prevented from fouling in the rear courtyard garden or in the front communal forecourt. In the event that this occurs, then the owner is responsible for disposal and swilling down please. N.B Guide/Hearing /Assistance dogs are permitted all year round at no charge. Dogs are not permitted in Midship or Crows Nest.
Parking – Up to 2 x 24/7 on street electronic parking permit for the duration of the stay are included when required (You will not receive anything to put on your vehicle). These need to be applied for in advance of the stay. Each permit is for the duration of the stay from 12 noon on the day of arrival until 10 am on the day of departure. Parking spaces are usually available in Windsor Crescent and can also be used in spaces in Parking Zone B in the surrounding area. These are public parking spaces & cannot be reserved. Cars can only park in these identified parking areas for 1 hour without a permit. Customers should ensure that they enter the correct car registration number, and it is the customer’s responsibility to inform the proprietor should the car registration number change before the stay. Should the registration number be entered on the form incorrectly or the car change and the new registration number not be notified in writing before the stay, then a parking ticket may be issued by the council. No responsibility will be taken by the proprietor in the event that this occurs.
Disability equipment: Any disability aids and adaptations loaned (e.g. portable wheelchair ramps, raised toilet seat and shower stool) are to be used at the responsibility of the user & carers concerned. No liability can be entered into as a result of their inappropriate use or misuse. Whilst customers with mobility needs are welcome into Anchors Rest and we are happy to accommodate specialist equipment where/when possible, should a customer arrange to bring/hire other disability equipment for use in the apartment (e.g. oxygen tanks etc), agreement for this should be sought from the proprietor or local agent prior to the stay. Due to the lack of storage such equipment should be delivered on the day of arrival and collected on the day of departure at a suitable time to coincide with the availability of my local agent. If for any reason, any equipment needs to be delivered by a third party company prior to the day of arrival or collected after the day of departure then this can only be agreed if there is no other customer in Anchors Rest on those days & the customer will need to pay for the extra days either side of the stay that the equipment is left in the apartment & the accommodation cannot be hired out.
Use of T.V. Wi-Fi & internet – T.V If there is a specific problem with a specific TV not operating due to the TV being faulty then every attempt will be made to fix the problem and / or replace the T.V. However, the proprietor is not responsible if the TV’s do not operate correctly due to reception issues, atmospheric interference, or other reasons out of the proprietor’s control. Wi-Fi & Internet-The internet service provided at the apartments is complimentary. By signing this booking form, you are agreeing to the following terms and conditions for its use. If you do not agree with the terms & conditions below then please do not use the Wi-Fi service. A user id and password are provided. Using the internet is entirely at your own risk. The Proprietor shall not be liable for any direct or indirect specific or consequential loss, damages or costs &/or other claims that may arise as a result of your use of the service. The internet is inherently insecure, and you may be exposed to viruses & other threats depending on the sites visited & the actions taken by you, over which the proprietor has no control. The Proprietor cannot guarantee the confidentiality of any info which you choose to transmit over the internet. There may be interruptions to the service due to technical reasons which are beyond our control. The Proprietor will report these to the internet service provider but has no control over the timescale for resolution of technical problems & no financial recompense will be forthcoming if there are periods of time when the internet is unavailable, whatever the reason. The Proprietor is not responsible for the accuracy & appropriateness of the information & material contained on any websites viewed or downloaded from the internet using this service. You are reminded to comply with all local laws, rules ®ulations & you will be solely responsible for any breaches of the law as a result of using the service. Please also be informed that your online activities may be logged by our internet service provider. Furthermore, some websites may be unavailable pursuant to local laws, rules & regulations.
Any Issues arising during the stay – Please contact Samantha Carlisle in the first instance. Assuming the issue is a valid one pertaining to the apartment or other areas of my property, every attempt to resolve things will be made at the earliest opportunity. If it is an emergency (requiring a call to 999 or worldwide number 112) it is expected that the customer will automatically call the emergency services themselves rather than delay things by trying to get hold of one of us first. For other types of emergency, not requiring the emergency services, please contact Samantha Carlisle at an appropriate time relevant to the urgency & my relevant local maintenance associates will be called out (N.B I have no control as to how soon they are able to respond and will call an alternative if they are not available i.e. on holiday etc.). For matters that my local agent(s) can resolve then again this will be dealt with asap /when feasible but please note that whilst we try to informally provide a 24/7 service, this is not always possible and subject to the availability of my local agents and their whereabouts at the time. Normally you should expect to make contact the same day but dependent on my local agent’s commitments, resolution will be asap but may not be the same day. If they are away on holiday, then customers are informed of this before arrival and alternative arrangements specified in case of any issues arising. It should be noted that unless we have been notified of an issue as and when identified, and given the opportunity to resolve it, no remuneration for inconvenience caused will be forthcoming. We cannot put right problems that we are not made aware of, particularly as is sometimes the case, when we are only informed about them after the stay has ended or days after identification.
Health & Safety at 31, Windsor Crescent
Fire alarm system – There is a fire/emergency action notice is located on the inside of the entrance door. Crows Nest also has a fire action notice located at the top of the first flight of stairs on the lower floor landing of the apartment. There is a laminated ‘In Case of Fire’ Notice in the living room of each apartment, together with other useful information. There is a connected fixed fire alarm system throughout the property with smoke detectors fixed to the alarm system located in every room. The Fire Alarm System is tested weekly by alternating testing of the 3 Break Glass pads in the property. In the event that this goes off due to known sources (burnt toast, frying /grilling food etc, please notify my local agent. Otherwise, the property should be evacuated and customers to congregate at the corner of Windsor Crescent /Thorpe Street until notified that the property is safe to return to.
Break Glass pads – In the event of a known fire where the smoke detectors have not identified a problem there are 3 Break Glass Alarm pads in the property. One is located in the ground floor communal hall, 1 is located at the top of the first flight of stairs and 1 is located in the kitchen of Anchors Rest.
Fire Extinguishers – There are 3 Fire extinguishers in the property, 1 in the communal hall on the ground floor in the alcove, 1 at the top of the first flight of stairs in the communal mezzanine landing. The third is located in Crows Nest.
Fire Doors – It is a legal requirement that fire doors with hydraulic closing hinges are fitted to certain doors. These doors have been signed as ‘Fire Door – Keep Shut’. Whilst this can be irritating, they are there for safety purposes and, as such, customers should not wedge/fasten these doors open either whilst in or out of the property as this would increase speed of fire spreading to other areas in the event of a fire.
Emergency Lighting System – There is an emergency lighting system in the property should the mains electric fail to work with a battery power life of 2 to 3 hours to enable customers to vacate the property in the event of the fire alarm going off at night. The Emergency Lighting is tested every 4 weeks to ensure that it comes on in the event of a mains power cut.
Landlords gas safety check – An annual safety check is carried out by a Gas Safe plumber on all gas equipment and the 2 boilers in the property are serviced annually. A copy of the Landlord’s Safety certificate is kept in each apartment.
Carbon Monoxide Alarms – Each apartment has a carbon monoxide alarm in the kitchen where the gas hob is located. Midship and Crows Nest also have one in the bathrooms with the boilers in. They are tested weekly by my local agent. Instructions as to what to do should such an alarm go off are also in each apartment.
In the unlikely event that the carbon monoxide alarm goes off customers must follow the instructions below:
- Switch off the hob
- Turn off the main gas control valve (located in the cupboard under the stairs)
- Open all doors and windows to ventilate the room
- Alert customers in the other apartments if possible/ time permits
- Leave the premises and do not return until instructed that it is safe to do so.
- Call the National Gas Emergency Service on 0800 111 999
- Contact the Proprietor and/ local agent.
Register of Guests – Immigration (Hotel Records) Order 1972 (as amended)
It is a legal requirement that all self-catering accommodation premises must keep a record of all guests who are over the age of 16 whilst staying at the accommodation. To comply the following information will need to be collected at check in:
Full name and nationality.
For all who are not British, Irish or Commonwealth guests also:
* passport number and place of issue (or other document which shows their identity and nationality)
* details of their next destination (including the address, if known) on or before departure.
You will be required to provide this information at check in on a registration form and it is required to be held by us for 12 months and will then be destroyed (see next section for Privacy Policy) but please note that we are required to have the register available for inspection by a police officer or duly authorised person at all times.
