Useful Information
Payments
The basic price of the accommodation includes use of the relevant Apartment, all utilities (electric, gas & water) & up to 2 parking permits per week or part week booked plus complimentary Wi-Fi. It also includes bed linen but not towels. Towels can be hired at a price of £5/ person. For all bookings, a 25% deposit of the total basic booking fee (excluding any optional extras) is required before a confirmed booking is made. The deposit should be paid either by debit/credit card or bank transfer and must be paid upon booking. A booking confirmation will be emailed or posted once the deposit has been received. The Proprietor reserves the right to cancel the reservation if the deposit is not received within the deadline and/or is unacceptably delayed without agreement. The 75% balance is due no later than 1 calendar month before the start of the holiday (e.g. holidays starting on 12th August, the balance is due on 12th July and so on) plus any optional extras. For holidays that are to take place within 1 calendar month of making the booking, the full amount is due at the time of making the booking.
Cancellation and holiday insurance
Once the holiday has been booked & confirmed, our agreement is a legal contract, and your deposit is non-refundable. If, for whatever reason, you cannot take your stay, provided it is cancelled in writing, by email or letter and this is received more than 1 calendar month before the stay you will not be liable for the balance of the stay (e.g. holidays starting on 12th July, the cancellation must be notified in writing on or before 12th June and so on). If you have already made payment in full and cancel the stay before 1 calendar month of your booking, then you will be reimbursed for the balance element only minus the deposit (e.g. less 25% of the total amount). The Proprietor reserves the right to cancel the booking if either the deposit or the balance is not paid by the due dates unless you have had written agreement for an extension. For cancellations made within 1 calendar month of the stay you are liable for the full amount of the booking, even if the balance is overdue. If we succeed in re-letting the accommodation the balance or a proportion of the balance (if only a short break is re-let) will be refunded dependent on the number of days re-let. Please also note that in the event that you can no longer take up the stay, this booking is not transferrable by the customer to alternative customers at any point after the booking has been made (without the written (letter or email) agreement of the Proprietor). If agreed and at the Proprietor’s discretion, an administration fee for time taken to organise replacement booking forms etc will apply, dependent on the stage in the booking process that the booking has reached. Therefore, it is strongly recommended that you take out appropriate holiday cancellation insurance, which is inexpensive and can be obtained from any good broker.
Arrival
Your apartment will normally be available for access from 3pm and no later than 7pm on the day of arrival, unless otherwise arranged. However, it is usually possible to arrange the parking permit(s) & pick up a set of keys from 10:30am on the day of arrival if you provide a mobile number that you can be contacted on to inform you when the apartment is ready. Please do not arrive earlier than arranged as your apartment may still be being prepared &/or we may not be available to welcome you at the property. Final arrangements for access & collection of keys etc. will be made on receipt of your outstanding balance and usually during the 2 weeks leading up to the stay. Only with prior agreement can check in be agreed later than 7pm and will be subject to availability. Should agreement be given, and should the customer arrive later than the agreed time negotiated then access that night cannot be guaranteed and alternative accommodation may need to be sought by the customer until the next day should I be no longer available. Any alternative accommodation required as a result will be at the customers own expense and no refund will be given in respect of the non-use of the apartment for the 1st night.
Departure
Please be ready to leave the apartment by 10am on the day of departure, unless otherwise agreed so we can get the apartment ready for the next customers within a limited time span. Late check out may be possible & this will be communicated to you if so. All parking permits will expire at 10am on the day of departure.
Dogs
Up to 2 small/medium sized dogs are permitted in Anchors Rest (with the exception of school summer holidays and when key Spa Centre weekend events are on (e.g. Feb Dance weekend, European Black Ball Pool Tournament, Northern Soul weekend, Scooter Rally weekend, Majorettes weekend etc). Any exceptional wear and tear caused by a dog such as chewing of furniture will be additionally invoiced for. Please bring covers for the sofas, chairs, and beds if you allow your dog up on them. Where possible, dogs should be prevented from fouling in the rear courtyard garden or in the front communal forecourt. In the event that this occurs, then the owner is responsible for disposal and swilling down please. N.B Guide/Hearing /Assistance dogs are permitted all year round at no charge. Dogs are not permitted in Midship or Crows Nest.
Non-smoking policy
For the safety of all persons within the property, Marina Holiday Apartments is strictly a non-smoking/ non-vaping establishment. Anchors Rest has a private rear courtyard garden where smoking is permitted. The property has a fully integrated smoke detector and fire alarm system and person(s) found smoking/vaping in the premises or who set the fire alarm off due to smoking/ vaping may be asked to pay an emergency call out fee & may be asked to leave, without refund or compensation for the outstanding period of the stay. This is to ensure the safety of all customers within the property.
Children
Over and above the over-riding Health & Safety Duties and Responsibilities of the owner regarding the property, day to day responsibility for the supervisory health & safety of children whilst in the property rests with the parent(s) / guardian/lead customer, family member or responsible adult bringing the child with them. Due to the self-catering accommodation provided, cleaning materials are left in kitchens and bathrooms in the property (and can be left in cupboards etc. by previous customers staying in the apartment). Appropriate action should be taken by the responsible adult to put these out of harms reach of any vulnerable children should they feel that this may be a hazard. Appropriate supervision should also be given to children whilst in the property e.g. when using staircases, near ovens and hobs and hot water etc. *Travel cot, Highchair, stair gates & other childcare equipment are loaned subject to availability and to responsible adult supervision & are to be used appropriately & with appropriate supervision & responsibility
Sofa bed
The sleeping area of the 2-seater sofa beds in Anchors Rest and Midship is not as wide as a double bed. The mattress width is 114cms (45 inches). Whilst we recommend its suitability for 1 adult or 2 children, 2 adults may use it at their own choice & discretion, accepting that it may not be as comfortable as a normal sized double bed. A mattress topper is provided for extra comfort.
Parking
Up to 2 x 24/7 on street electronic parking permit for the duration of the stay are included when required (You will not receive anything to put on your vehicle). These need to be applied for in advance of the stay. Each permit is for the duration of the stay from 12 noon on the day of arrival until 10 am on the day of departure. Parking spaces are usually available in Windsor Crescent and can also be used in spaces in Parking Zone B in the surrounding area. These are public parking spaces & cannot be reserved. Cars can only park in these identified parking areas for 1 hour without a permit. Customers should ensure that they enter the correct car registration number, and it is the customer’s responsibility to inform the proprietor should the car registration number change before the stay. Should the registration number be entered on the form incorrectly or the car change and the new registration number not be notified in writing before the stay, then a parking ticket may be issued by the council. No responsibility will be taken by the proprietor in the event that this occurs.
Disability equipment
Any disability aids and adaptations loaned (e.g. portable wheelchair ramps, raised toilet seat and shower stool) are to be used at the responsibility of the user & carers concerned. No liability can be entered into as a result of their inappropriate use or misuse. Whilst customers with mobility needs are welcome into Anchors Rest and we are happy to accommodate specialist equipment where/when possible, should a customer arrange to bring/hire other disability equipment for use in the apartment (e.g. oxygen tanks etc), agreement for this should be sought from the proprietor or local agent prior to the stay. Due to the lack of storage such equipment should be delivered on the day of arrival and collected on the day of departure at a suitable time to coincide with the availability of my local agent. If for any reason, any equipment needs to be delivered by a third party company prior to the day of arrival or collected after the day of departure then this can only be agreed if there is no other customer in Anchors Rest on those days & the customer will need to pay for the extra days either side of the stay that the equipment is left in the apartment & the accommodation cannot be hired out.
